| Links: Accessibility & Usability for e-Government
This paper is intended as a primer for public sector officials who are responsible for or otherwise involved in the creation of web sites.
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Schrijf een recensie | Voeg to aan del.icio.us Being Jakob Nielsen: The story of the blue and the green
Is Jakob Nielsen responsible for this
year's proliferation of blue and green websites?
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Schrijf een recensie | Voeg to aan del.icio.us Building Web Sites With Depth
Is the Web really the ultimate customer-empowering environment? The Web as a whole is empowering, because users have the option to click over to the competition at the slightest whim. So why do sites so often leave users feeling powerless? The Web increases accessibility and defies geographical barriers. But e-commerce sites often decrease accessibility and erect more barriers than you'd walk past in a store. [Webtechniques 02/2001]
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Schrijf een recensie | Voeg to aan del.icio.us Building worldwide Web sites
Playing in the global economy means preparing Web sites that speak to customers and communities all over the world. Find out ways to convert your Web sites to reach other cultures effectively, starting with language translation. But don't just translate -localize your site. With ten tips for localizing without tears.
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Schrijf een recensie | Voeg to aan del.icio.us Conceptual Design:Cornerstone of Usability
The conceptual model or metaphor of a software user interface (Ul) (for
example, an artist's palette used by commercial drawing applications)
contributes greatly to a Ul's ease of learning and ease of use. When that
model is unclear, does not match users' expectations, or is absent
entirely, it is a major hurdle for even the most internally consistent
interface to overcome. This article suggests why conceptual design is
so often neglected by development teams and presents a five-step
process for developing a sound conceptual model for a software
application. [Jeff Rubin, Technical Communication, 2Q1996, Volume 43, Number 2.]PDF-file
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Schrijf een recensie | Voeg to aan del.icio.us Constructing User-Centered Websites
Much has been said about the early phases in the design process of websites. However, the majority of this discussion has focused on the communication between the web designer and the client, such as establishing a "feel" for the wishes and expectations of the client organization. This includes such things as establishing teams that will focus on creating a layout that conveys the desired mood or theme of the client organization. This is a very important concern, but ultimately web designers should first lay the groundwork for producing websites that are considered "usable" by its users.
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Schrijf een recensie | Voeg to aan del.icio.us Designing information-abundant web sites: issues and recommendations
Improved website design may increase users' successful experiences and positive attitudes.This review of design issues identifies genres of websites, goals of designers, communities of users, and a spectrum of tasks. Then an Objects/Actions Interface Model is offered as a way to think about designing and evaluating websites. Finally, search and navigation improvements are described to bring consistency, comprehensibility, and user control.
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Schrijf een recensie | Voeg to aan del.icio.us Designing Usable & Visually Appealing Web Sites
Designing web pages of primarily text and graphics have different requirements and objectives than building a web application (e.g., shopping cart for internet commerce).Typical web pages present information about people, products, services, etc. Web applications, conversely, change the way people interact with a company or changes the way they currently perform certain tasks. An order-entry system for buying products, for example, changes the current process of faxing or phoning in an order to accessing a web site, interacting with an application, and tracking inventory and invoicing.
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Schrijf een recensie | Voeg to aan del.icio.us Developing User-Friendly Flash Content
The original intent of this white paper was to provide Macromedia Flash developers with the knowledge necessary to create user-friendly Macromedia Flash experiences on the Web. The need for this paper has never been more crucial, since many of the most vocal Web critics have recently portrayed Macromedia Flash content in a negative light. The claims that Macromedia Flash content is bad for the Web or that Macromedia Flash and usability are polar opposites are both myths.
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Schrijf een recensie | Voeg to aan del.icio.us Emerging and future usability challenges
Our hypothesis is that the notion of the usability of interactive systems depends on the social context in which interactive systems are used. Our notion of usability has only partially kept pace with the new usability challenges that emerge from the changing context of use. Interaction architects will have to become experts in human-human interaction in order to tackle the future challenge of designing successful user communities.
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Schrijf een recensie | Voeg to aan del.icio.us Empire of the disconnected
Cyberspace can be a source of fear, loneliness, and
frustration for many people. It's our responsibility as
professionals to acknowledge this and do our best to make
the Web a more welcoming place. If we don't improve,
maintain and watch over the Web, nobody else will, and it
will slowly become that ocean of misinformation and broken
links that some already think it is today like a fallen
Roman Empire in cyberspace.
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Schrijf een recensie | Voeg to aan del.icio.us Finding Information on the Web: Does the Amount of whitespace really matter
This study demonstrated that some whitespace may be better (at least from a user's preference) than none or too much. Additional studies need to be done to determine how much whitespace is actually optimal and whether performance is impacted when a site with many pages is used. It is unlikely that a magic number can be attained since content, structure, and layout of a website may also contribute to search performance.
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Schrijf een recensie | Voeg to aan del.icio.us Gorilla Usability
Don't worry. I know how to spell. I imagine you've heard the term "guerilla marketing"? Well, it's kind of like that, but a lot less subtle. It's about getting out from behind the video camera, the reports, the stats and all the guru commandments and actually getting to know your users. It's about making that direct connection between the makers and the users. It's about getting into their world, seeing how they use your sites on their turf. It's about learning how to listen to what your users want, and getting past your own assumptions. [Evolt 23/12/2002]
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Schrijf een recensie | Voeg to aan del.icio.us How people revisit web pages
We report on users' revisitation patterns to World Wide Web pages, and use the results to lay an empirical foundation for the design of history mechanisms in Web browsers. Through history, a user can return quickly to a previously visited page, possibly reducing the cognitive and physical overhead required to navigate to it from scratch. We analyzed 6 weeks of detailed usage data collected from 23 users of a well-known Web browser. We found that 58% of an individual's pages are revisits, and that users continually add new Web pages into their repertoire of visited pages.
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Schrijf een recensie | Voeg to aan del.icio.us How To Avoid Foolish Consistency
Provides guidelines for designing consistent user interfaces.
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Schrijf een recensie | Voeg to aan del.icio.us How to make URLs user-friendly
One of the worst elements of the web from a user interface standpoint is the URL. However, if they're short, logical, and self-correcting, URLs can be acceptably usable. [Merges 05/03/2001]
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Schrijf een recensie | Voeg to aan del.icio.us In Defense of Web Graphics
Good communication design has little to do with decoration, though it is often a thing of beauty. It is as important to a site's success as quality content, architecture planning, technical wizardry, and usability tests. When these areas come together, each presenting solutions in a unified way, each understanding the strengths of the others, the result is not only a usable site. It's a well-crafted user experience. [Webreview 25/07/1997]
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Schrijf een recensie | Voeg to aan del.icio.us Interface Design Concepts in the Development of a Web-Based Information Retrieval System
With the proliferation of Web-based search engines, information seekers now have a multitude of resources for satisfying their needs. The speed with which these software packages can be developed has resulted in a large number of diverse software displays that often reflect little care for usability and efficiency. This article discusses six principles that we developed for building and evaluating Web-based information retrieval interfaces as part of a recent project for the Eisenhower National Clearinghouse for Mathematics and Science Education (ENC).
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Schrijf een recensie | Voeg to aan del.icio.us Judging Web Sites: Usability or Criticism?
Judging the quality of hypertexts and Web sites is divisive. Everybody has strong opinions, but few agree. Many professionals, tired of arguments, avoid the subject. In part, this is simply a matter of rhetoric: because movie and theater reviews are often biting and witty, people use the same techniques to discuss business Web sites. Unfortunately, the over-the-top intensity that can help sell newspapers is not always the best way to explain design insights. Worse, different judges and audiences apply completely different criteria, and then talk past each other in tedious meetings. Web professionals can easily convince themselves that almost everything is unusably bad, leading them to wonder how so many millions of people can bear use the Web every day.
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Schrijf een recensie | Voeg to aan del.icio.us Links Want To Be Links
This document explains why you, as a Web page author, should not try to prevent Web browsers from displaying textual links underlined and image links with borders around them. It also discusses common mistakes in setting (suggesting) colors for textual links. In special cases, it might actually help users if you "tailor" link presentation; there are both HTML and CSS methods for that. The beauty of textual links is explained and compared with the drawbacks of non-textual links and pseudo-links like buttons. Finally we present various ways of "animating" or otherwise enhancing links without destroying their natural beauty.
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Schrijf een recensie | Voeg to aan del.icio.us Make It Flow: Achieving the Optimal User Experience
Bringing your user research out of context is often more effective than remaining in the usability vacuum. Applying too many heuristic rules to your site can backfire, especially when your end-users are looking for a more interesting experience. Don’t bore them (unless, of course, you find that they’re boring people). Only by stepping out of the digital domain and considering how you can make the product an experience that neither bores nor intimidates your target users can you begin to forge the optimal experience. [Fruhlinger Consulting 2001]
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Schrijf een recensie | Voeg to aan del.icio.us Making Online Information Usable
In the course of our consulting work, we’ve done dozens of usability studies that focus on how people use a variety of printed and online documentation, including manuals, help, cue-cards, and wizards. We’d like to share some of our results and observations, in hopes that this will help you make more informed design decisions.
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Schrijf een recensie | Voeg to aan del.icio.us Remember The User's Point Of View
Not all IT shops, commercial software vendors, or Web-site developers are tuned in to designing the best possible interface, but experts say they ought to be. The stakes are higher than ever for IT managers: The rise of E-business means that poorly designed software doesn't just irritate employees or slow productivity anymore--it can cost sales. [Informationweek 02/04/2001]
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Schrijf een recensie | Voeg to aan del.icio.us Seven tricks that Web users don't know
Web developers have all sorts of browsing tricks that they have gained from years of experience, to the point where they can't even imagine not knowing them -- right-clicking to open a new browser window, for instance, or using the arrow keys to navigate a list. To Web veterans, these things are so familiar that they seem obvious. The fact that many people don't know these tricks -- and can get completely stuck as a result -- comes as a shock. This article describes seven Web site features that typical non-technical users aren't familiar with, based on data collected from the author's own usability studies. [IBM Developerworks 06/2001]
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Schrijf een recensie | Voeg to aan del.icio.us Site Design: Designing in Quality
Quality isn't something you apply to a finished web site like wood sealer on a new deck: a good site has quality designed in and built in. Any particular site will have its own unique scale and meaning for "quality", because quality is a measurement of a complex relationship of goals, purposes, audience needs, execution of design, and other issues specific to that site. I can't define web site quality in such a way that it maps to all web sites or reflects the views of all customers, but I can say that certain attitudes and decisions on the parts of web building teams will have a noticeable positive effect on the perceived quality of any web site.
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