| Links: Strategic usability: Partnering business, engineering and ease of use
The shift to internalizing usability for an organization can be accelerated by thinking about usability from a strategic, instead of tactical, perspective. Tactical use of usability engineering is responsive and isolated, focusing on adjustments to existing designs, often late in the schedule. Strategic use of usability or user research is proactive and integrated, improving decision making at many levels of project and business planning. [uieweb 05/2002]
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Schrijf een recensie | Voeg to aan del.icio.us Strategies of Influence for interaction designers
Unless you have the power to make business and development decisions for your project, some of your energy will be spent influencing those that do. Experienced usability engineers or interaction designers may have limited skill in influence, despite how significantly it can effect their ability to contribute to projects. It’s the smartest and most effective designers that work to understand the human to human interaction within their project teams, as part of their work towards better human to computer interaction. [Uieweb 11/2001]
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Schrijf een recensie | Voeg to aan del.icio.us The Accessible Web Author's Toolbox
There are a number of helpful tools out there that can make life much easier for the author of an accessible web site. These include networked and local evaluation tools, correction and repair utilities, WYSIWYG and "raw HTML" editors, and specialized browsers for testing purposes.
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Schrijf een recensie | Voeg to aan del.icio.us The Bottom-line of Prototyping and Usability Testing
Critical parts of user-centred design, such as prototyping and usability testing, are often considered flights of fancy which only increase the cost of a Web project. But these design methods actually have their legitimacy in cost effective development. Though they add a few percent to the development expenses up-front, they can reduce the cost of making changes due to unanticipated client and user requirements by 10 to 100 times. [GUUUI 05/2002]
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Schrijf een recensie | Voeg to aan del.icio.us The cranky user: Respecting user privacy
Last time we talked about why it's dangerous to be overly dependent on JavaScript in your Web pages. This time, we'll look at why privacy is a much-abused buzzword. The e-commerce industry has failed miserably to produce consumer confidence; not because we haven't tried to do so, but because we've done it through dog-and-pony shows, rather than real respect for personal data. It is particularly crucial to note, in this context, that not everything that is legal is acceptable. We discuss the basic principles of an effective privacy policy: It must be short and readable, and the customer must like it. [IBM Developerworks 04/2001]
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Schrijf een recensie | Voeg to aan del.icio.us The Magical Number Seven
The span of absolute judgment and the span of immediate memory impose severe limitations on the amount of information that we are able to receive, process, and remember. By organizing the stimulus input simultaneously into several dimensions and successively into a sequence or chunks, we manage to break (or at least stretch) this informational bottleneck.
Studie uit 1956...
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Schrijf een recensie | Voeg to aan del.icio.us The Max Model: A Standard Web Site User Model
To measure the accessibility of information on a web site, an increasingly important issue for web developers and site owners, we have developed an approach to modeling web site use behavior by creating a standard web site user model called the Max Model. This model user is based on the GOMS [1] modeling approach, but is unique to web usage patterns by incorporating new research on web site behavior and unique assumptions about a standard web site user's characteristics. The Max Model is comprised of a set of characteristics including Cultural Characteristics, Psychological Characteristics, Training and Experience Characteristics, Internet Connections, System Characteristics, and Cognitive Capabilities.
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Schrijf een recensie | Voeg to aan del.icio.us The misery of Web applications
If you think people complain a lot about Windows, just wait until Web applications become more widespread -- you ain't seen nothing yet. Web applications will be about ten times as frustrating as Windows apps, and there will be no one person, like Bill Gates, to blame it on.
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Schrijf een recensie | Voeg to aan del.icio.us The ROI of Usability
Because there have been many well-documented examples of cost savings with usability engineering, sound statistics can be applied generally to UI development. These statistics serve as benchmarks. [upa 2002]
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Schrijf een recensie | Voeg to aan del.icio.us The user experience : The iceberg analogy of usability
In his first column for developers looking for insights into better application design, Dick Berry explains why look and feel is only the tip of the iceberg. Find out why starting with the user experience leads to better application design, whether for Web users or unplugged users. [IBM developerWorks 10/2000]
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Schrijf een recensie | Voeg to aan del.icio.us The user experience, Part 3
In effective application design, forms facilitate entry of information through effective controls, easily identifiable structure, and efficient navigation. In this installment, Dick Berry offers a range of useful guidelines for choosing and designing the most appropriate controls for each element on a form. [IBM developerworks 12/2000]
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Schrijf een recensie | Voeg to aan del.icio.us Tips for creating an effective and informative resource
Frequently Asked Questions (FAQs) are a great way to provide quick, easy answers to users' most common questions. However, ensuring that they fulfill their purpose effectively requires careful planning and design. This article provides 16 tips to help you mind your FAQs. [IBM Developerworks 07/2001]
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Schrijf een recensie | Voeg to aan del.icio.us Trouble in Paradise: Problems Facing the Usability Community
There are problems with usability and the usability community. This article is my attempt to raise some of the most important and interesting issues. In my opinion, usability as we know it is dying. It is outdated, misunderstood, and it faces very serious challenges in web and software development circles. [Webword 19/10/2000]
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Schrijf een recensie | Voeg to aan del.icio.us Usability Is Good Business
Research shows that improving the usability of software systems—including
information-technology (IT); e-commerce; "shrink-wrapped" and other commercial software—can be highly cost-effective. The benefits of usability engineering extend beyond improving a system’s user interface (UI) and end user productivity; its beneficiaries include not only end users but also system developers and the companies they work for. This paper discusses the cost-effectiveness of usability engineering and performing usability cost-benefit analyses in order to acquaint software professionals and other interested parties with these topics. [PDF file]
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Schrijf een recensie | Voeg to aan del.icio.us Usability On The Web Isn't A Luxury
On the Internet, it's survival of the easiest: If customers can't find a product, they can't buy it. It's cheaper to increase the design budget than the ad budget, and attention to usability can increase the percentage of Web-site visitors who complete a purchase.
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Schrijf een recensie | Voeg to aan del.icio.us Usable?...Or Not?...Factors Affecting the Usability of Web Sites
This article contemplates factors affecting the usabilty of web sites. It addresses issues from both the disciplines of psychology and computing and attempts to consider the relevance of these issues with regards to a study carried out at the Centre for Information Environments Research at Brunel University. The study was developed in order to investigate issues affecting the usability of web sites. A test site was created and investigations revealed some interesting findings, some of which are detailed below.
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Schrijf een recensie | Voeg to aan del.icio.us Virtual hierarchies and virtual networks
The paper considers the usability of the World Wide Web in the light of a decade of research into the usability of hypertext and hypermedia systems. The concepts of virtual hierarchies and virtual networks are introduced as a mechanism for alleviating some of the shortcomings inherent in the current implementations of the Web, without violating its basic philosophy. It is suggested that virtual hierarchies and virtual networks will assist users to find task relevant information more easily and quickly and also help Web authors to ensure that their pages are targeted at the users who wish to see them.
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Schrijf een recensie | Voeg to aan del.icio.us Web Content Accessibility Guidelines 1.0
These guidelines explain how to make Web content accessible to people with disabilities. The guidelines are intended for all Web content developers (page authors and site designers) and for developers of authoring tools. The primary goal of these guidelines is to promote accessibility.
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Schrijf een recensie | Voeg to aan del.icio.us webreview.com - Usability Matters
Information designer Claire Rowland provides an entertaining introduction to usability that's oozing with practical advice on how to delight your site visitors while providing them with the stuff they seek. [Webreview 10/03/2000]
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Schrijf een recensie | Voeg to aan del.icio.us When Kids Use the Web
This paper reports the results of scavenger-hunt usability tests conducted with 16 adolescent children (8 males and 8 females) in two age groups (12 years old and 16 years old), using two general-interest topical Web sites. The tests yield comparison data regarding both search performance and self-reported subjective preferences. Subjective preferences of children are systematically compared to previously reported preference data for adults who tested the same topical Web sites. Based on these data, as well as on insights based on subjects' verbal protocols, conclusions regarding both commonalities and differences in Web usability requirements between adults and children are suggested.
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Schrijf een recensie | Voeg to aan del.icio.us Why user experience disasters happen at the start of web projects
Requests for proposals for web project describe the desired solution but often lack basic information about the problem that will be solved by the application. To design a usable user experience you have to understand the problem first: who are the future users, what are their current practices and what are their needs? The main barrier to this understanding is that some corporate cultures lack the courage to really listen to users.
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